Welcome to Salem Five's Security Center home page.Security Center

Confidentiality is important to us. We pride ourselves on taking every measure to protect your information and ensure your security.

Here at our Security Center, you can read about the latest fraud alerts, learn more about how to prevent identity theft, and understand what to do if your personal information is compromised. We're committed to your protection.

Fraud Alerts


Click below to get information regarding Equifax's announcement of a Cybersecurity Incident

Read Equifax's Important Consumer Information

Read Equifax's Consumer Notice of Cybersecurity Incident


10 Scams Targeting Bank Customers

Read More

Manage Your Own Alerts

Salem Five has many text and email alerts that you can customize to stay on top of your finances. We recommend using alerts to help manage your account information, monitor account activity and enhance your personal security.

Just log in to online banking, click on the Customer Service tab, then under Contact Options, select Manage Alerts.

Report Lost or Stolen Credit Cards

During regular business hours, call us at 800.850.5000.

Debit/ATM Card Fraud Alert Messages

Salem Five’s fraud detection is always hard at work monitoring your accounts for suspicious activity. If your Salem Five Visa Debit or ATM card is flagged with a concern, you will receive a text message, email, call and/or letter along with a case number. If you are instructed to contact us, please take note of your case number and call 877-253-8807.

For your protection, we advise that you return calls promptly.

User IDs and Password Tips

Keep your User ID and Password private: Do not be tempted to share your IDs and Passwords with anyone. 

Be unique and change your password: Create a unique password comprised of upper, lower and numerical characters. Change your online banking password every 60-90 days.

Be different: Avoid using the same User ID and Password for different online services.

Memorize: Do not write them down or store on your computer. If you really need to record a password then use a code system (i.e. transpose letters/numbers) and keep in a secure location.

Log Out: Log out of Online Banking prior to visiting other websites or leaving your computer.

Alert Us: If you notice suspicious or unusual activity in your online banking accounts, please call 800.850.5000